Account issues
Trouble updating your planet, changing your screen name, adjusting visibility, or deleting your account. Include the email address on your account so we can find it quickly.
Back to loginSupport
Contact Customer Support
We read every message with care. Tell us what you need help with and we'll reply as soon as we can.
Support email
support@everstars.appPlaceholder address — the final support inbox will be published before public launch.
Send us a message
Use this form for bug reports, privacy questions, or anything else you need help with.
Common help topics
Login problems
Password reset emails not arriving, phone verification codes failing, or being signed out unexpectedly. Tell us which sign-in method you used (email, phone, or Google).
Privacy questions
Questions about who can see your galaxy, how shared Memorial Stars work, connection permissions, or requesting a copy or deletion of your data.
Memorial Star questions
Creating a star, joining a star someone else already created, merging duplicates, correcting details, or removing content added to a star you care for.
Bug reports
Something looks broken or behaves unexpectedly. Please include what you were doing, the device and browser you used, and a screenshot if you have one.