Privacy Policy

1. Information We Collect

Account information: your email address or phone number, sign-in method, and password credentials handled by our authentication provider.

Profile information: your display and screen name, planet appearance, date of birth (which you can keep private), and the reflections and journey entries you write.

Memorial Star information: the name and details of the person being remembered, dates, relationships, and the star's visibility setting.

Photos and memories: images, videos, voice recordings, letters, and tributes you upload to a star or to your own planet.

Connection requests: who you invite, who invites you, and the status of each galaxy connection, along with private messages exchanged between connected galaxies.

Usage information: basic technical data such as device and browser type, approximate region, pages visited, and error diagnostics used to keep the service working.

2. How We Use Your Information

To operate EVERSTARS: signing you in, rendering your galaxy, storing memories, delivering messages, and syncing your settings across devices.

To help people find each other: surfacing likely duplicate stars so families join one canonical star instead of creating several, and returning search results you are permitted to see.

To keep the service safe: detecting abuse, reviewing reported content, and enforcing our Terms of Use.

To communicate with you: essential service emails such as password resets, connection requests, and important account notices.

We do not sell your personal information, and we do not use the memories you upload for advertising.

3. How We Protect Your Information

Data is transmitted over encrypted connections and stored with encryption at rest. Access to memories is enforced at the database level with row-level security policies, not only in the interface.

Uploaded files are served through short-lived signed links so private media is not publicly addressable. Administrative access is limited and audited.

4. Your Privacy Controls

You control how visible your galaxy is, whether your date of birth and age are shown, whether your email can be used to find you, and who you connect with.

You can edit or delete your own contributions at any time, and you can remove a galaxy connection whenever you wish.

5. Public and Private Galaxy Visibility

Your galaxy can be public, visible to connections only, or private. Private galaxies do not appear in search results and cannot be opened by other users.

Changing your visibility takes effect immediately and applies to future views; it does not recall content someone has already been shown.

6. Shared Star Permissions

Memorial Stars are shared spaces. Basic details of a star may be visible to others who knew the same person so they can find and join in remembering them.

Contributors can see the memories added to a star they follow. When galaxies are connected, stars you follow may be viewable read-only by that connection, subject to each star's visibility setting.

7. Email Preferences

You will always receive essential account emails such as password resets and security notices, as these are required to operate your account.

Optional notifications, such as connection activity summaries, can be turned off from your profile settings.

8. Account Deletion

You can delete your account from your profile at any time. Deletion removes your profile, your planet, your private reflections, your messages, and the media you uploaded that is not part of a shared memorial.

Contributions to shared Memorial Stars may remain in anonymised form so other families do not lose their remembrance. Deletion is permanent and cannot be reversed.

9. Data Retention

We keep your information for as long as your account is active. When you delete content or your account, it is removed from the live service promptly.

Encrypted backups may retain copies for a short rolling period before they expire, and we may retain limited records where the law requires it.

10. Third-Party Services

We rely on trusted providers for hosting, database and file storage, authentication, email delivery, and optional AI assistance used to detect duplicate stars.

These providers process data only on our instructions and are not permitted to use your memories for their own purposes.

11. Cookies and Analytics

We use cookies and local browser storage that are necessary for the service — keeping you signed in, remembering your galaxy layout, and storing preferences such as reduced motion.

We collect only minimal, aggregated usage and error data to diagnose problems and improve reliability. We do not use advertising or cross-site tracking cookies.

12. Your Rights

You can access, correct, export, or delete your account and content. Depending on where you live, you may also have rights to object to or restrict certain processing, or to lodge a complaint with your data protection authority.

Requests are handled promptly and confirmed once completed. Contact us through the Contact Support page.

13. Contact Us

Questions about privacy, your data, or this policy can be sent to our support team via the Contact Support page.